Frequently asked questions
Looking for more information on our Home Energy Score & recommendations? You've come to the right place.
Looking for more information on our Home Energy Score & recommendations? You've come to the right place.
Your Heatio home energy score measures how much you're spending on energy compared to what you could be with low-carbon technologies, such as solar panels and heat pumps.
The score ranges from 0 to 999, with a higher score indicating higher energy costs relative to your home's size and lifestyle needs. A high score means there are significant opportunities to reduce your energy usage and lower your bills by adopting low-carbon solutions.
This score is a simple way to understand your home's energy efficiency and identify potential savings through tailored improvements.
Heatio helps improve your Home Energy Score by carrying out a free digital assessment of your energy usage and property details. Using real-time energy data and advanced analytics, we compare your current energy spending to what it could be with low-carbon technologies.
Our Energy Specialists then create a bespoke Home Energy Report tailored to your needs. This report includes personalised recommendations for installing low-carbon technologies, such as solar panels and heat pumps, details on potential energy savings, and how these home upgrades will enhance your energy score.
We will also guide you through the process of accessing the best tariffs, grants, and financing options. If you choose to proceed, our team will provide a design, quote, and full installation plan for the recommended technologies, helping you transition to a more efficient, low-carbon home.
Yes. For us to provide you with an accurate home energy profile on your energy usage we require access to your Smart Meter. Your home energy profile enables us to ensure your low-carbon technologies are specified to meet your needs.
If you don’t have a Smart Meter, we recommend contacting your energy supplier to arrange installation. A Smart Meter is essential for us to accurately assess your energy profile and make tailored recommendations.
You can pay for your solar and battery system in full or you can spread the cost of your new solar and battery system with an affordable solar monthly payment plan while benefiting from the energy savings. We'll introduce you to our partner, Hometree Finance, who offer a zero-deposit, all-inclusive payment option for complete peace of mind.
Hometree Finance is part of Hometree Group, a fast-growing home services company, trusted by hundreds of thousands of customers across the UK. They offer affordable, flexible payment plans for homeowners investing in green energy upgrades, available at the point of sale through accredited installation partners.
Their plans provide the longest terms and lowest monthly payments available on the market, enabling customers to spread payment while they benefit from the energy savings. And with lifetime monitoring, repairs and replacement cover included, homeowners can switch to clean, green power with confidence around ongoing system performance and maintenance costs.
Hometree Finance is a trading name of HTG Finance Limited (registered company number 11357988), which is authorised and regulated by the Financial Conduct Authority.
There's no upfront cost, and the monthly payments cover everything needed for hassle-free power generation for your chosen plan term:
The plan does not cover removal and replacement of functioning solar equipment for the purpose of making roof repairs. Monthly payments are subject to an annual increase of 2.5%, to reflect the cost of maintaining and repairing the installed equipment over time.
Our expert designers will specify a system to suit your home and energy needs, then send you a personal link to choose your term and apply directly through Hometree Finance. The secure online application only takes a couple of minutes and includes a soft credit search that won’t impact your credit score. Hometree Finance provides instant decisions in most cases, and there’s no obligation to proceed once you’ve been approved. Offers are subject to status and finance agreement.
It’s available to homeowners installing solar PV and battery storage systems in owner-occupied or privately rented properties in England and Wales. It’s a great solution if you’re looking to spread the cost of your new system, and you’d like the security of performance monitoring, unlimited repairs and replacement for the plan lifetime, with no callout fees or excess.
Offers are subject to application, status and finance agreement. Finance options are not currently available to homeowners in Scotland, landlords operating as a limited company, or for solar installations at commercial properties.
When you apply, you’ll have the option to choose your term from 5 to 25 years, enabling you to spread the cost of your new system, while you benefit from the energy savings. System monitoring and maintenance is included for your chosen term, with no unexpected bills if equipment needs repair or replacement – even if the warranty has expired. Offers are subject to status and finance agreement; in some cases, a reduced range of plan terms may be offered following application.
There's nothing to pay upfront, just an affordable monthly payment that begins once the new system has been installed.
Prices vary depending on a number of factors including your chosen equipment, installation requirements and plan term. Once your system has been designed and specified, your installer will provide you with an indicative price. You can then apply directly through Hometree Finance to confirm the plan terms and monthly payment amounts available to you.
Your monthly payments and savings will vary based on a number of factors including the specification and price of your system, the system yield and your personal energy consumption. For some customers, their savings may exceed their payments from month one but this is not guaranteed. You should consider whether the monthly payment amount is affordable before choosing the plan.
There's a 14 day cooling off period after signing your agreement, during which you can change your mind and cancel your agreement with no payment due. Once the equipment has been installed, you can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or penalties. The monitoring, maintenance, repair and replacement service provided by Hometree Finance will end, and no further payments will be due.
Yes, you can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or penalties. The monitoring, maintenance, repair and replacement service provided by Hometree Finance will end, and no further payments will be due.
As the finance plan is a lease rather than a loan, the equipment is Hometree Finance's property. This is common with consumer finance, for example car contract hire agreements. You get all the benefits of the system, including energy generation, storage, plus any payments relating to surplus energy generated by the system, such as under the Smart Export Guarantee. Hometree Finance is responsible for ensuring that the system is running safely and efficiently for the plan duration, including unlimited repairs and replacement of any equipment that fails. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further details.
If you choose to upgrade your system, you can seek a quote and apply for a new finance plan. Otherwise, your plan, including system monitoring, maintenance and replacement, will automatically end as per Hometree Finance's terms. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further details.
You can end your plan at any time by paying the settlement amount outlined in your agreement, with no quibbles or penalties. If you’re selling your home, you can pay this sum before marketing your property, or through your solicitor from the sale completion funds. Alternatively, the buyer of your property can apply to take over the plan for the remaining term.
The cost of the heat pump system, up to £7,500, is covered by the Boiler Upgrade Scheme (BUS) grant. The Boiler Upgrade Scheme is a non-means-tested government initiative designed to help homeowners afford the upfront costs of a low-carbon Air Source Heat Pump and switch to energy-efficient heating.
Applying for the grant couldn't be simpler with Heatio. Our team will do all the paperwork for you and include the grant as a discount on the total price you pay.
The Boiler Upgrade Scheme (BUS) grant covers up to £7,500 of the heat pump system's cost, reducing or eliminating upfront expenses. However, if the total cost exceeds the grant amount, for instance, due to upgrades to radiators or electrical systems, you will need to cover the difference. Heatio will provide a clear breakdown of costs before installation so you’ll know exactly what to expect before moving forward.
You will own the heat pump system outright once the total purchase cost, minus the Boiler Upgrade Scheme (BUS) grant of up to £7,500, has been received. This means the system becomes your property and is fully transferable if you decide to sell your home.
If you move house or sell your property, ownership of the heat pump system will transfer to the new homeowner as part of the property sale. You don’t need to take any additional steps, as the system is considered a permanent fixture of the home. Make sure to inform potential buyers about the system and its benefits to highlight its value.
The installation of your solar and heat pump system will be carried out by Heatio’s network of certified and experienced installers. All installers are accredited professionals who meet industry standards and are qualified to handle renewable energy technologies. Heatio manages the entire installation process, ensuring it is completed safely, efficiently, and to the highest quality standards.
The installation time depends on the system being installed. For solar panels and battery systems, the actual installation typically takes just one day, although scaffolding setup and removal may add a couple of days on either side.
For Air Source Heat Pumps (ASHP), installation usually takes between two to four days, depending on the specific requirements of the project.
Your installer will set up a remote monitoring system, which sends performance data via your internet connection. This gives you visibility about system performance, and, if you’ve chosen Hometree Finance’s monthly payment plan for your solar and battery system, also enables them to identify and troubleshoot any issues before they significantly impact your power generation or storage. If Hometree Finance are alerted to faults, or they detect unexpected drops in power generation or storage capacity, they'll arrange for an engineer to investigate. Any repairs or replacement parts are included within your plan, with no callout fees or excess.
If you'd prefer not to have remote system monitoring, you can opt out of this prior to setup or at any point during the course of your plan by contacting Hometree Finance.
If you report an issue, or Hometree Finance's remote monitoring detects something that requires on-site investigation or remedying, they'll send an engineer to take care of it at no extra cost. The finance plan also includes on-site inspections every 2-3 years - even when everything appears to be working well, to ensure the system is working safely and efficiently, and to identify potential risks that may impact performance. You can decline on-site inspections if you're happy that the system is functioning well. Please note that monitoring, inspections and ongoing maintenance and repairs are only available on your solar PV and battery storage system for customers choosing Hometree Finance’s monthly payment plan.
For homeowners choosing Hometree Finance’s monthly payment plan, ongoing inspections and repairs to the solar and battery system are included for the plan term and will be taken care of by your installer, giving you consistent service from a trusted provider who knows your system. In the unlikely event that they're unable to fulfill this, Hometree Finance will arrange an alternative provider from their network.
Contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk and they'll arrange for an engineer to visit your home as soon as possible. The cost of repairs or replacement (including parts and labour) will be covered for the duration of your monthly payment plan, with no callout fees or excess.
The plan does not cover the cost of removal and replacement of functioning solar equipment for the purpose of making roof repairs, however you will be permitted to carry out such works if required during the term of your plan. Please contact Hometree Finance on 0800 987 1789 or email hello@hometreefinance.co.uk for further information.
All inspections and repairs for your heat pump system will be carried out by Heatio’s network of certified and experienced installers.
Heatio works with trusted partners who are experienced in heat pump technology to ensure your system operates efficiently and safely. If any issues arise, simply contact our support team on 0151 540 3998 or email infor@heatio.com and we will arrange for an engineer to assist you promptly.
If your heat pump system isn’t working, contact Heatio’s customer support team directly on 0151 540 3998 or email info@heatio.com. Our team will diagnose the issue and, if necessary, arrange for one of our certified and experienced engineers to inspect and repair the system.
Yes, both solar and heat pump systems are compatible with smart tariffs. Smart tariffs, such as time-of-use tariffs, allow you to save even more by using energy during off-peak periods when rates are lower.
Your heat pump can be programmed to operate during these cheaper times, and any excess electricity generated by your solar panels can be stored in the battery system or exported back to the grid for credits via the Smart Export Guarantee (SEG). Heatio’s team can help you choose the best smart tariff and optimise your system to maximise savings.
The best tariff for you will depend on your energy usage patterns and the technologies installed in your home. If you have a heat pump or solar panels, a time-of-use tariff (e.g., Economy 7 or Agile tariffs) could help you save money by taking advantage of lower rates during off-peak periods.
Heatio’s Energy Specialists can analyse your energy data to recommend a tariff that suits your lifestyle and maximises savings. They can also guide you in choosing tariffs that align with your goals, such as reducing costs, increasing self-consumption of solar energy, or exporting surplus energy to the grid.
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