Collect Personal Information
When you visit the Site, we collect information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information that can uniquely identify an individual (including the information below) as “Personal Information”.
See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: are the version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons and tags.
- Disclosure for a business purpose: shared with our processor Shopify and Google Analytics only.
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared in full with our processor Shopify only. Part information – name, shipping address, phone number – passed to our order fulfilment agent.
Customer support information
- Examples of Personal Information collected: as per Order information.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: Heatio Limited Only
Sharing Personal Information
We will only share your Personal Information with service providers to help us provide our services and fulfil our contract with you, as described above. For example:
- We use Wix to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.wix.com/about/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
- With our order fulfilment agent, Absolute Air & Gas Ltd, where appropriate.
Advertising and Promotions
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of these mailing lists at any time by clicking unsubscribe options within the messages themselves.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Using Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.
- Temporary deny list of credit cards associated with denied listed IP addresses. This deny list persists for a small number of days.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several cookies, including functional, performance, advertising, and social media or content. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
We use the following cookies to optimise your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
- _ab - Used in connection with admin access.
- _secure_session_id - Used in connection with navigation through a storefront.
- Cart - Used in connection with a shopping cart.
- cart_sig - Used in connection with checkout.
- cart_ts - Used in connection with checkout.
- checkout_token - Used in connection with checkout.
- Secret - Used in connection with checkout.
- secure_customer_sig - Used in connection with customer login.
- storefront_digest - Used in connection with customer login.
- _shopify_u - Used to facilitate updating customer account information
Reporting and Analytics
- _tracking_consent - Tracking preferences.
- _landing_page - Track landing pages
- _orig_referrer - Track landing pages
- _s - Shopify analytics.
- _shopify_fs - Shopify analytics.
- _shopify_s - Shopify analytics.
- _shopify_sa_p - Shopify analytics relating to marketing & referrals
- ._shopify_sa_t - Shopify analytics relating to marketing & referrals.
- _shopify_y - Shopify analytics._yShopify analytics.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the “Behavioural Advertising” instructions above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@heatio.co.uk or by mail using the details provided below:
Heatio Limited, Edward Pavilion, Royal Albert Dock, Liverpool, L3 4AF
